Patients have a right to courtesy, privacy and confidentiality. You can help us by
- Being on time for your appointment.
- Letting us know if you need to cancel. Defaulting attendance at appointments wastes time and adds to the patient's waiting list. It is discourteous and increases the suffering of others.
- Telephoning for an emergency appointment as soon after 8am as possible.
- Telephoning for a home visit before 10am.
- Prescription requests should be made in writing 48 hours before they are required.
- Your doctor may be called out on an emergency and you will be informed of any undue delay. You may wait or reschedule your appointment, and your understanding in this matter is much appreciated.