Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday)

• Phone us on 686968, Monday to Friday, 8am to 6pm

Same day appointments are limited, telephone the practice at 08:00am on the day it is needed.

To request a routine appointment in the next 7 days

• Sign up for Patient Access and use the website or app
• Phone us on 686968, Monday to Friday, 8am to 6pm
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6pm

Where possible appointments should be made in advance.

We do not offer a drop-in service. 

If you are unable to attend, or wish to cancel your appointment:

• text your name, DOB, and date and time of the appointment to 07624 468468.
• Phone us on 686968, Monday to Friday, 8am to 6pm

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

If you are too ill to get to the Medical Centre, please try and call us 686968 before 10.30am. The receptionist will usually ask you about your illness to help the Doctors plan their rounds. The Doctor who calls may not be your usual doctor. Unless urgent, visits are usually in the middle of the day. Please do not ask for a home visit unless you really cannot get to the Surgery.

In the time it takes for a home visit, the Doctor could see several patients that come to him/her. Perhaps you would be able to discuss the problem with the Doctor on the telephone? 

When the surgery is closed and you have a medical problem that isn't life threatening, but cannot wait until the surgery opens, call the surgery on 686968 and a recorded message will give you the number to call to speak to the doctor on duty at the Manx Emergency Doctor Service. You can also call MEDS directly on 650355.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Doctors’ appointments are intended to cover one problem, or at the most, two. But quite a lot of people will go into the doctor with several problems at once – so then they over run.

Similarly, an appointment is designed for one patient. If you take someone else with you into your appointment, they should not use the opportunity to ask the doctor about their health problem too, otherwise again the appointment will over run, which affects the rest of the clinic.

The doctors here are very keen to let people have the time that their condition requires, but if people spend ages unnecessarily, or ‘save up’ issues until they’ve got a list of them, it is really unfair on both the doctor and the other patients in the waiting room – who may be feeling very poorly.

What is the answer? If you know in advance that you will need longer, or have several issues to discuss, please book a double appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form