SURGERY UPDATE 15.06.20
Good afternoon to all of our patients. The Island continues with the amazing results battling through the COVID crisis.
The surgery has made changes and will continue with social distancing within the surgery. Our opening hours remain the same 08.00 to 18.00.
Despite the Islands great achievements, we must remain alert and keep precautionary measures in place until the Department inform us otherwise.
We continue to triage patients - you can book a telephone call, video call, either with a GP, Practice Nurse or Health Care Assistant who will ring you back and decide on the best course of action to take. If they feel you need an appointment, they will make it for you while you are on the phone. This has worked extremely well and we think it’s helped towards a better patient experience for you all.
We are increasing our face to face(F2F) appointments over the next week or two as demand increases. We must however space our appointments out throughout the day to reduce the number of patients in the surgery at any one time. After each patient has been seen the room needs to be cleaned down ready for the next patient, this is adding extra time on to each appointment.
Cervical smears resumed on 11th June and minor op clinics will be reintroduced in the next week.
When you arrive at the surgery............ ring the bell on wall outside surgery.
Any patient needing to be seen face to face will be required to wear a face mask and use hand sanitizer when they arrive, these can be found at the front entrance.
Our waiting room and reception area is very different. If you do have a face to face appointment we do ask you not to arrive more than 5 minutes before your appointment time. If a patient is late for an appointment they may be asked to rebook.
Whilst we would love to see everyone like before we are trying to reduce the footfall. If we can ask patients if you have repeat prescriptions please post via the letter box, completed prescriptions will continue to be sent to your chemist of choice.
We can see light at the end of the tunnel but we still have a way to go. Looking after our staff and our patients remains our priority.
We are continuing to email your sick notes to the incapacity benefit department for you until 27th June 2020 - if you want a copy for your own records please inform us at the time and we will send you a copy via email.
Remember we are here to help, no query or question is a stupid one especially if it is causing you concern. We have had many questions over the last few months.
Nearly finished, I just wanted to say a huge thank you to you all for your understanding, a massive thank you to all of our staff and attached staff - District Nurses, Health Visitors, Midwife, INR Nurses, Pharmacy Staff and so many others have worked so hard through this, often out of hours. Thank you
Please continue to keep safe, remember we are here to help.
Take care and be safe
The Team at the Surgery
Single Antibody testing is not available at the surgery. For further information ring 111.
Blood tests for chronic conditions or investigations.
If you are requested to have general blood tests by GP or consultant then you will be asked if you wish to have the antibody test. If you do wish to have the test the sample will be taken. Results will be sent to you by letter from Nobles Hospital.
The surgery are doing limited blood tests. After each test the room requires cleaning, before next patient comes in. This means appointments are taking longer, so we are currently unable to do as many.
Ordering your prescription only medicines
Please do not ask for additional supplies of your regular prescription-only medicines from the GP. DHSC Policy is NOT to allow this.
The GPs have been instructed NOT to supply additional volumes of medicines and NOT to supply medicines earlier than they are due to be ordered.
This is in keeping with advice in the UK and to protect all the members of the community and make sure we have enough stock of medicines on island for everyone.
Analgesics and self-care items for potential Covid-19 infections.
We always advise that each home has a small supply of medicines kept in a secure place for the treatment of minor illness.
It is understandable that families wish to keep a stock of medicines should they become ill or need to self-isolate.
The current advice is to use Paracetamol for the headaches and fever associated with Covid-19 infections, but you may wish to purchase other items in case you need them.
Your pharmacist will be able to advise you on some practical items you can keep in.
Please be mindful of the shortage of ‘over-the-counter’ medicines and please do not stockpile.
Many pharmacies are restricting the amounts that can be purchased to one pack per patient of Paracetamol (tablets and liquid). Please respect this to protect our community.
What to do if you have symptoms – from Public Health
Stay at home for 14 days if you have either:
- a high temperature - fever more than 37.8
- a NEW continuous cough
This will help to protect others in your community while you are infectious. Do not go to a GP surgery, pharmacy or hospital.
Medication – prescriptions will be sent to your chosen chemist do not collect from surgery , we are trying to reduce the footfall in the Practice
You DO NOT NEED to contact your GP or MEDs to tell them you’re staying at home.
Emergency Warning signs
If you develop emergency warning signs for COVID-19 get medical attention immediately.
Emergency warning signs include*:
- Difficulty breathing or shortness of breath
- Persistent pain or pressure in the chest
- New confusion or inability to arouse
- Bluish lips or face
*This list is not all inclusive. Please consult your GP or MEDS Out of Hours service for any other symptoms that are severe or concerning. Please contact by telephone.
Stay at Home Guidelines - self isolation
This advice is intended for people with symptoms of coronavirus (COVID-19), WHO MUST remain at home until they are well.
The main messages are:
- By staying at home this action will help protect others in your community while you are infectious
- plan ahead and ask others for help to ensure you can successfully stay at home
- ask your employer, friends and family to help you to get the things you need to stay at home
- stay at least 2 metres (about 3 steps) away from other people in your home whenever possible
- sleep alone, if possible
- wash your hands regularly for 20 seconds, each time using soap and water
- stay away from vulnerable individuals, such as the elderly and those with underlying health conditions, as much as possible
- you do not need to call your GP/MEDS to go into self-isolation. If your symptoms worsen during home isolation or are no better after 14 days, contact your GP/MEDS. For a medical emergency dial 999.
Stay at home: guidance for people with confirmed or possible coronavirus (COVID-19) infection
UK NHS Stay at home advice
- You should remain at home until 14 days after the onset of your symptoms.
- After 14 days, if you feel better and no longer have a high temperature, you can return to your normal routine.
- If you have not had any signs of improvement and have not already sought medical advice, you should contact your GP or MEDS.
- A Cough may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean you must continue to self-isolate for more than 14 days.
For up to date information
Flu vaccination is available, please book an appointment at the surgery
Bridge the Gap
The BtG POD is a haven for young adult patients to relax, spend time with family or friends, away from the wards or to meet with a Youth Worker when at Nobles Hospital for outpatient appointments.
For young adults 16-24 who go in to Nobles hospital who are undergoing extended or repeated hospital admissions or regular outpatient appointments.
Further details can be found: www.btg.im
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PGP Childrens Privacy Information Leaflet
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