Comments and Complaints
Complaints about Manx Care
Concerns and support
If you need assistance dealing with Manx Care, or if you wish to raise a concern, you can contact the Manx Care Advice and Liaison Service (MCALS).
MCALS are able to signpost possible sources of support, depending on the nature of your complaint.
Telephone: 01624 642642
Email: MCALS@gov.im
Complaints
If you wish to make a complaint about Manx Care you can contact
Care Quality and Safety Team
First Floor, Reayrt Noa
Noble’s Hospital
Strang
Isle of Man
IM4 4RJ
Telephone: 01624 650500
Website: https://www.gov.im/about-the-government/statutory-boards/manx-care/complaints-and-compliments/
What if I am not happy with my response?
If you are not happy with the response that you receive, or you have not received a response within six months, you have the option to refer your complaint to the Health and Social Care Ombudsman Body (HSCOB) for independent review.
The HSCOB will review your complaint and make a final decision about it. You can request a review by the HSCOB up to 12 months after the date on which you became aware of the matter alleged in the complaint, or up to six months after a decision in writing has been issued, whichever is later.
The HSCOB can be contacted at:
Health and Social Care Ombudsman Body
PO BOX 18
Douglas
IM99 1UT
Email: HSCOB@gov.im
Complaints about Peel Group Practice
We aim to give a friendly and professional service to all our patients. If you are unhappy about something the practice has done, has failed to do, or a decision we have made, please bring your concern to the attention of any member of staff. We will try to resolve the matter if they can, or refer it to someone better able to help. If you have any complaints about any part of our service, please address them to our Janece Pugh (manager) or Dr Thenral Anand (senior partner).
How to make a complaint
You can write to the practice at:
Peel Group Practice
Peel Medical Centre
Albany Road
Peel
IM5 1HU
Email: peelmgt@gov.im
Telephone: 01624 687007
Complaint receipt and acknowledgment
Once we have received your complaint, we will send you an acknowledgement letter within five working days offering you a face to face meeting to discuss your complaint.
Formal investigation
We will provide you with a written response (by letter or email, whichever is preferred) within 20 working days of our receipt of your complaint. This response may be a final outcome letter or it may be an update letter, detailing progress to date with an indication of when the investigation may be concluded. We will endeavour to resolve your complaint as quickly as possible; however in the event the complaint exceeds six months you will be notified of your right to escalate your complaint for independent review by the Health and Social Care Ombudsman Body.
What if I am not happy with my response?
If you are not happy with the response that you receive, or you have not received a response within six months, you have the option to refer your complaint to the Health and Social Care Ombudsman Body (HSCOB) for independent review.
The HSCOB will review your complaint and make a final decision about it. You can request a review by the HSCOB up to 12 months after the date on which you became aware of the matter alleged in the complaint, or up to six months after a decision in writing has been issued, whichever is later.
The HSCOB can be contacted at:
Health and Social Care Ombudsman Body
PO BOX 18
Douglas
IM99 1UT
Email: HSCOB@gov.im
NHS Friends and Family
Page created: 22 April 2026